Shipping policy

Maison Elvara – Shipping Policy

Last Updated: 1 November 2025

At Maison Elvara, we aim to provide a seamless, reliable, and elegant shopping experience. Please review our Shipping Policy below to understand how and when your order will be delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed after 12:00 PM will be processed the following business day.

  • Orders are not processed on weekends or public holidays.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Methods & Delivery Times

Maison Elvara partners with trusted courier services across South Africa to ensure fast and secure delivery. Maison Elvara only ships within South Africa.

Standard Delivery (Nationwide)

  • Delivery Time: 2–5 business days

  • Cost: Calculated at checkout / Free over R[insert amount]

Express Delivery (Major Cities Only)

  • Delivery Time: 1–2 business days

  • Cost: Calculated at checkout

Outlying / Remote Areas

  • Delivery Time: 3–7 business days

  • Delivery times may vary based on courier availability.

3. Delivery Fees

  • Shipping fees are automatically calculated at checkout based on your location and the weight/size of your order.

  • Free shipping thresholds (if applicable) will be clearly displayed on the website.

4. Order Tracking

  • Once your order has been dispatched, you will receive an email or SMS with a tracking number.

  • You can track your parcel in real-time using the courier’s tracking portal.

5. Delivery Attempts & Address Issues

  • Couriers will attempt delivery up to 2 times.

  • If they cannot reach you or if the address is incorrect/incomplete, your order may be returned to us.

  • Additional shipping fees may apply for redelivery.

6. Damaged or Missing Parcels

Maison Elvara prioritizes the protection of your items. However, should an issue arise:

Damaged Goods

  • If your parcel arrives damaged, please contact us within 48 hours with photos and your order number.

Missing or Lost Parcels

  • If your parcel does not arrive within the stated timeframe, please contact our support team so we can investigate with the courier.

7. International Shipping

Currently, Maison Elvara ships within South Africa only.
International delivery options will be added soon.

8. Pre-Orders & Back-Orders

  • Pre-order items will display the estimated shipping date on the product page.

  • Orders containing both in-stock and pre-order items may be shipped together unless otherwise requested.

9. Customer Support

For any shipping-related questions, please contact us:

Email: hello@maisonelvara.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM