Terms of service

Terms of Service – Maison Elvara

Welcome to Maison Elvara. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. General Information

  • This website is operated by Maison Elvara

  • These Terms apply to all users, including customers, browsers, and contributors.

  • We may update or modify these Terms at any time. Changes will apply from the date they are posted.

2. Eligibility

  • To shop on our site, you must be 18 years or older, or have consent from a parent/guardian.

  • You agree to provide accurate information when creating an account or placing an order.

3. Products & Availability

  • We strive for accuracy, but product descriptions, images, and pricing may occasionally contain errors.

  • Maison Elvara reserves the right to correct errors, update information, or cancel orders if necessary.

  • All products are subject to availability.

4. Pricing & Payment

  • All prices are listed in South African Rand (ZAR) and include VAT where applicable.

  • Payments must be made through the secure payment options provided at checkout.

  • By submitting your payment, you confirm that you are authorized to use the chosen payment method.

5. Shipping & Delivery

  • Delivery times are estimates and may vary.

  • Maison Elvara is not liable for delays beyond our control.

  • Risk of loss passes to you upon delivery.

  • Maison Elvara only ships within South Africa

6. Returns & Refunds

Our Returns & Refund Policy (in line with the Consumer Protection Act) applies to all purchases.

  • 7-day cooling-off period for online orders (ECTA).

  • 6-month warranty on defective goods (CPA).

  • Hygiene exclusions for opened beauty products.
    [Link to full Returns & Refunds Policy]

7. Intellectual Property

  • All content on this website (logos, designs, text, images, product names) is the property of Maison Elvara and protected under intellectual property laws.

  • You may not reproduce, copy, or exploit any content without written permission.

8. Prohibited Use

You may not use this site for:

  • Any unlawful purpose

  • Violating local or international laws

  • Uploading viruses, malware, or harmful code

  • Infringing the rights of others

9. Limitation of Liability

  • Maison Elvara is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

  • Our liability is limited to the maximum extent permitted by South African law.

10. Privacy

  • Your personal information is protected under POPIA (Protection of Personal Information Act).

  • Please see our Privacy Policy for more details.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved under South African jurisdiction.